Feeling close from Afar : public reactions to racial profiling in retail and brand crisis management
Song-Yi Youn, Chung-Wha (Chloe) Ki, Sejin Ha
| Year of publication: |
2024
|
|---|---|
| Authors: | Youn, Song-Yi ; Ki, Chung-Wha ; Ha, Sejin |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 77.2024, Art.-No. 103676, p. 1-16
|
| Subject: | Brand crisis | Moral emotion | Moral judgment | Psychological distance | Racial profiling | Service failure | Emotion | Ethnische Diskriminierung | Ethnic discrimination | Konsumentenverhalten | Consumer behaviour | Markenführung | Brand management | Persönlichkeitspsychologie | Personality psychology | Ethik | Ethics | Krisenmanagement | Crisis management | Einzelhandel | Retail trade |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103676 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014462287