Financial disclosure and customer satisfaction : do companies talking the talk actually walk the walk?
Year of publication: |
November 2016
|
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Authors: | Balvers, Ronald J. ; Gaski, John F. ; McDonald, Bill |
Published in: |
Journal of business ethics : JOBE. - Dordrecht : Springer, ISSN 0167-4544, ZDB-ID 868017-6. - Vol. 139.2016, 1, p. 29-45
|
Subject: | American Customer Satisfaction Index | Business ethics | Customer satisfaction | Financial disclosure | Signaling | 10-K | Textual analysis | Kundenzufriedenheit | Unternehmenspublizität | Corporate disclosure | Öffentlichkeitsarbeit | Public relations | Unternehmensethik |
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