FIPIA with information entropy : a new hybrid method to assess airline service quality
Year of publication: |
2019
|
---|---|
Authors: | Atalay, Kumru Didem ; Atalay, Buket ; Isin, Feride Bahar |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 76.2019, p. 67-77
|
Subject: | Information entropy | Triangular fuzzy number | FIPIA | Airline service quality | Resource allocation | Fluggesellschaft | Airline | Dienstleistungsqualität | Service quality | Entropie | Entropy | Fuzzy-Set-Theorie | Fuzzy sets |
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