Flexible strategic framework for managing forces of continuity and change in retail banking business processes in India
Year of publication: |
2012
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Authors: | Gupta, V. K. |
Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 18.2012, 4, p. 553-575
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Subject: | Privatkundengeschäft | Personal banking | Prozessmanagement | Business process management | Organisatorischer Wandel | Organizational change | Indien | India |
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