Flight Delays and Passenger Preferences: An Axiomatic Approach

The U.S. Department of Transportation (DOT) defines a flight as ‘‘delayed’’ if it arrives 15+ minutes late. The DOT ‘‘flight counting’’ delay definition is used to rank airline/airport service quality. An obvious caveat of counting flight delays is that the duration of delay plays no role in the delay count. The purpose of this article is to propose an aggregate delay measure that is sensitive to the distribution of time delayed among passengers. The importance of this work is that our derived delay measure reflects passenger preferences rather than the arbitrary delay cutoff established by the DOT. We model passengers’ preference ordering using the criteria that passengers prefer fewer, shorter, and more equal delay times.