Flow and consumers in e-based self-services: New provider–consumer relations
| Year of publication: |
2006
|
|---|---|
| Authors: | Fuglsang, Lars ; Sundbo, Jon |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 26.2006, 4, p. 361-380
|