Focus on loyalty
John Salusbury
Year of publication: |
2006
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Authors: | Salusbury, John |
Published in: |
Customising stakeholder management strategies : concepts for long-term business success. - Berlin : Springer, ISBN 3-540-31318-4. - 2006, p. 117-124
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Subject: | Beziehungsmarketing | Relationship marketing | Kundenbindungsprogramm | Loyalty program | Kundenbindung | Customer retention | Konsumentenverhalten | Consumer behaviour |
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