Focusing on the critical link between employee engagement and customer centricity at DHL freight
Year of publication: |
May/June 2016
|
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Authors: | MacGillavry, Kim ; Sinyan, Pa |
Published in: |
Global business and organizational excellence : a review of research & best practices. - Hoboken, NJ : Wiley, ISSN 1932-2054, ZDB-ID 2272974-4. - Vol. 35.2015/2016, 4, p. 6-16
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Subject: | Deutsche Post AG | Beziehungsmarketing | Relationship marketing | Leistungsmotivation | Work motivation | Straßengüterverkehr | Road freight transport |
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