The followership of hotel employees and the relationship between occupational burnout, job stress, and customer orientation : targeting the hotel service providers at luxury hotels
Year of publication: |
October 2016
|
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Authors: | Kang, Jae-wan ; Heo, Jeong-ho ; Kim, Joon-ho |
Published in: |
Tourism and hospitality research : the surrey quarterly review. - London [u.a.] : Sage Publ., ISSN 1467-3584, ZDB-ID 2249125-9. - Vol. 16.2016, 4, p. 345-358
|
Subject: | Hotel employees | followership | occupational burnout | job stress | customer orientation | Hotellerie | Hotel industry | Tourismusberufe | Tourism employees | Stress | Work stress | Beziehungsmarketing | Relationship marketing | Burnout | Anforderungsprofil | Occupational profile |
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