Fostering employee's service quality and customer satisfaction : evidence from emerging Pakistan
Farhan Muhammad Muneeb, Muhammad Salman Chughtai, Uzma Anjum, Jiyun Ma
| Year of publication: |
2019
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|---|---|
| Authors: | Muneeb, Farhan Muhammad ; Chughtai, Muhammad Salman ; Anjum, Uzma ; Ma, Jiyun |
| Published in: |
Business ethics and leadership : BEL. - Hamburg, Germany : Academic Research and Publishing UG (AR&P), ISSN 2520-6311, ZDB-ID 2910908-5. - Vol. 3.2019, 3 (30.9.), p. 47-67
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| Subject: | Service Quality | Customer satisfaction | Telecom industry of Pakistan | Profitability | Economic instability | Pakistan | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Telekommunikationssektor | Telecommunications industry | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.21272/bel.3(3).47-67.2019 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012157045