Fostering engagement among emotionally exhausted frontline employees in financial services sector
Gurjeet Kaur Sahi, Sanjit K. Roy and Tisha Singh
| Year of publication: |
2022
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|---|---|
| Authors: | Sahi, Gurjeet Kaur ; Roy, Sanjit ; Singh, Tisha |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 32.2022, 3, p. 400-431
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| Subject: | Emotional exhaustion | Frontline employee engagement | Ethical climate | Psychological empowerment | Transformational leadership | Führungsstil | Leadership style | Leistungsmotivation | Work motivation | Emotion | Arbeitszufriedenheit | Job satisfaction | Stress | Work stress | Verkaufspersonal | Salespeople | Personalführung | Leadership | Arbeitsverhalten | Work behaviour | Unternehmenskultur | Corporate culture | Arbeitspsychologie | Organizational psychology |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-08-2021-0175 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013273029