Fostering innovation in public organizations in Thailand

Purpose – The purpose of this paper is to bring together the mutual perspectives of the “employee” and “client” dimensions of the factors that contribute to innovation in public organizations. Design/methodology/approach – The potential factors in nurturing innovation in public organizations are identified through the literature review. Structural equation modeling (SEM) was used to develop the models. Data collection and quantitative analysis were used to explore and understand each determinant. The models were evaluated at the managerial level by both “employee” and “client”. Findings – Findings reveal that management commitment is the essential factor that drives strategic orientation to boost innovation. This can be explained using three finalized models. Research limitations/implications – This paper explores only the domestic factors of the classifications. The results may not be generalizable to other countries in the region. Practical implications – Thoroughly understanding the factors influencing successful innovation in public organizations contributes to greater satisfaction of the needs and requirements of citizens. Originality/value – This paper offers novel models of the organizational culture of public organizations seeking innovative policy solutions.