Four decades of negative word-of-mouth and negative electronic word-of-mouth : a morphological analysis
Year of publication: |
2023
|
---|---|
Authors: | Ribeiro, Dahlia Allwyn ; Kalro, Arti D. |
Published in: |
International journal of consumer studies. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1470-6431, ZDB-ID 2141394-0. - Vol. 47.2023, 6, p. 2528-2552
|
Subject: | morphological analysis (MA) | negative electronic word-of-mouth (NeWOM) | negative word-of-mouth (NWOM) | reviews | systematic literature review (SLR) |
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