A framework for evaluating the impact of business process outsourcing on the operational performance of the mobile telecommunications industry, South Africa
Year of publication: |
2022
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Authors: | Mbanje, Samson ; Tefera, Orthodox |
Published in: |
African journal of business and economic research : AJBER. - London : Adonis & Abbey, ISSN 1750-4554, ZDB-ID 2260653-1. - Vol. 17.2022, 4, p. 149-170
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Subject: | Business process outsourcing | Cost | Operational performance | Profitability | Outsourcing | Prozessmanagement | Business process management | Unternehmenserfolg | Firm performance | Südafrika | South Africa | Mobilkommunikation | Mobile communications | Performance-Messung | Performance measurement |
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