From angels to demons : uncovering the relationships between tipping, social dignity, OCB and incivility intentions
Year of publication: |
2021
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Authors: | Wang, Danni ; Baker, Melissa A. ; Kim, Youngsun Sean ; Ma, Emily Jintao |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 98.2021, p. 1-9
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Subject: | Incivility | OCB | Social dignity | Social praise | Tipping | Arbeitsverhalten | Work behaviour | Soziale Norm | Social norm | Soziale Beziehungen | Social relations |
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