From expectations and needs of service customers to control chart specification limits
Year of publication: |
2011
|
---|---|
Authors: | Gregorio, Ruben ; Cronemyr, Peter |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 23.2011, 2, p. 164-178
|
Subject: | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Schweden | Sweden |
-
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania, (2016)
-
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar, (2017)
-
Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh, (2020)
- More ...
-
From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben, (2011)
-
From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben, (2011)
-
Organizational practices lean enterprises adopt to focus on value streams
Olivella, Jordi, (2014)
- More ...