From prescription to description: a critique and reorientation of service culture
Year of publication: |
2005
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Authors: | Skålén, Per ; Strandvik, Tore |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 15.2005, 3, p. 230-244
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Saved in:
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