From sustainability to customer loyalty : a case of full service hotels' guests
Year of publication: |
2015
|
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Authors: | Chen, Rachel J. C. |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 22.2015, p. 261-265
|
Subject: | Ecofriendly practices | Innovation | Customer experiences | Beziehungsmarketing | Relationship marketing | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Kundenbindung | Customer retention |
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