From Total Quality Control to Lean Six Sigma : Evolution of the Most Important Management Systems for the Excellence

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From Total Quality Control to Lean Six Sigma; Contents; 1 Introduction; References; 2 A Historical Path of the Systems; 2.1…The Organisational and Productive Model of Mass Production; 2.2…The Birth of the Japanese Management Systems; 2.3…The Relentless Decline of Mass Production in the Western Nations; 2.4…The Recovery of the USA in the 1980s--1990s and the Proclamation of the Japanese Production Systems; 2.5…The American Model of Six Sigma; 3 Literature Review Concerning the Comparison of the Systems; References; 4 Research Methodology; References; 5 Japanese Total Quality Control

References6 Total Quality Management; References; 7 Deming's System of Profound Knowledge; References; 8 Business Process Reengineering; References; 9 Lean Thinking; 9.1…Lean Principles and Tools; 9.1.1 Hoshin Kanri and Planning; 9.1.2 Value Stream Mapping; 9.1.3 Lean Office; 9.1.4 Lean Metrics; 9.1.5 Push and Pull Systems; 9.1.6 Kaizen Event; 9.1.7 Visual Control and Management; 9.1.8 Takt Time; 9.1.9 5s; 9.1.10 One-Piece-Flow; 9.1.11 SMED: Quick Changeover; 9.1.12 Jidoka: Autonomation; 9.1.13 Kanban; 9.1.14 Total Productive Maintenance; 9.1.15 Asaichi: Market Morning: A3 Report; References

10 Six Sigma10.1…Six Sigma as an Excellence Management System; 10.2…Six Sigma Model; 10.2.1 The Six Sigma DMAIC Pattern; 10.2.2 The Roles in Six Sigma; 10.3…Six Sigma and PDCA; References; 11 Discussion and Comparison About the Common Characteristics of the Systems; References; 12 Lessons Learned from the Comparison and Discussion; References; 13 Conclusions; 14 Agenda for Future Research;

10.1007/978-88-470-2658-2 [DOI]

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