From vision to innovation : new service development through front-line employee engagement
Year of publication: |
2022
|
---|---|
Authors: | Artusi, Federico ; Bellini, Emilio |
Published in: |
Innovation: organization & management : IOM. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 2204-0226, ZDB-ID 2180355-9. - Vol. 24.2022, 3, p. 433-458
|
Subject: | front-line employees | routines | Service innovation | vision | Innovation | Innovationsmanagement | Innovation management | Leistungsmotivation | Work motivation | Dienstleistungssektor | Service industry | Unternehmenskultur | Corporate culture | Kundenservice | Customer service |
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