Front-office multitasking between service encounters and back-office tasks
Year of publication: |
2020
|
---|---|
Authors: | Legros, Benjamin ; Jouini, Oualid ; Akşin, Zeynep ; Koole, Ger M. |
Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 287.2020, 3 (16.12.), p. 946-963
|
Subject: | Case-manager system | Front-office service work | Multitasking | Queueing system control |
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