Frontline employees' compliance with fuzzy requests : a request-appraisal-behavior perspective
Year of publication: |
2021
|
---|---|
Authors: | Li, Xiaodong ; Wang, Chuang ; Hamari, Juho |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 131.2021, p. 55-68
|
Subject: | Compliance behavior | Fuzzy request | Request-appraisal-behavior | Service encounter | Fuzzy-Set-Theorie | Fuzzy sets | Kundenservice | Customer service | Normbefolgung | Legal compliance | Dienstleistungsqualität | Service quality | Compliance-Management | Compliance management |
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