Frontline employees' views on organizational factors that affect the delivery of service quality in call centers
Alison M. Dean and Al Rainnie
| Year of publication: |
2009
|
|---|---|
| Authors: | Dean, Alison M. ; Rainnie, Al |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 23.2009, 5, p. 326-337
|
| Subject: | Dienstleistungsqualität | Service quality | Callcenter | Call centre | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009525733