Frustrated customers : the effect of unexpected emotional cues on yelp reviews
Josh Matti
| Year of publication: |
2021
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|---|---|
| Authors: | Matti, Josh |
| Published in: |
Journal of sport management : the official journal of the North American Society of Sport Management. - Champaign, Ill. : Human Kinetics Publ., ISSN 0888-4773, ZDB-ID 1052907-X. - Vol. 35.2021, 3, p. 203-215
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| Subject: | consumer behavior | loss aversion | reference-dependent preferences | Konsumentenverhalten | Consumer behaviour | Emotion | Prospect Theory | Prospect theory | Risikoaversion | Risk aversion | Präferenztheorie | Theory of preferences |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1123/jsm.2020-0147 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012658672