'Fun and surveillance': the paradox of high commitment management in call centres
| Year of publication: |
2000
|
|---|---|
| Authors: | Kinnie, Nick ; Hutchinson, Sue ; Purcell, John |
| Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 10441347. - Vol. 11.2000, 5, p. 967-985
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