Functional guarantees : a new service paradigm
Year of publication: |
2008
|
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Authors: | Gupta, Aparna ; Wallace, William A. ; Sondheimer, Norman K. |
Published in: |
International journal of product development : IJPD. - Olney, Bucks : Inderscience Enterprises, ISSN 1477-9056, ZDB-ID 2164924-8. - Vol. 5.2008, 1/2, p. 153-175
|
Subject: | Dienstleistungssektor | Service industry | Prozessmanagement | Business process management | Dienstleistungsmanagement | Service management | Risikomanagement | Risk management | Dienstleistungsqualität | Service quality |
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