Fundamentals of quality control and improvement

Fundamentals of Quality Control and Improvement -- Contents -- Preface -- About The Companion Website -- Part I: Philosophy and Fundamentals -- Chapter 1: Introduction to Quality Control and the Total Quality System -- 1-1 Introduction and Chapter Objectives -- 1-2 Evolution of Quality Control -- 1-3 Quality -- Quality Characteristics -- Variables and Attributes -- Defects -- Standard or Specification -- Quality of Design -- Quality of Conformance -- Quality of Performance -- 1-4 Quality Control -- Off-Line Quality Control -- Statistical Process Control -- Acceptance Sampling Plans -- 1-5 Quality Assurance -- 1-6 Quality Circles and Quality Improvement Teams -- 1-7 Customer Needs and Market Share -- Kano Model -- 1-8 Benefits of Quality Control and the Total Quality System -- Total Quality System -- 1-9 Quality and Reliability -- 1-10 Quality Improvement -- 1-11 Product and Service Costing -- Activity-Based Costing -- 1-12 Quality Costs -- Prevention Costs -- Appraisal Costs -- Internal Failure Costs -- External Failure Costs -- Hidden Failure Costs -- Quality Costs Data Requirements -- Process Cost Approach -- 1-13 Measuring Quality Costs -- Impact of Quality Improvement on Quality Costs -- 1-14 Management of Quality -- 1-15 Quality and Productivity -- Effect on Cost -- Effect on Market -- 1-16 Total Quality Environmental Management -- Green Supply Chain -- Summary -- Key Terms -- Exercises -- References -- Chapter 2: Some Philosophies and Their Impact on Quality -- 2-1 Introduction and Chapter Objectives -- 2-2 Service Industries and Their Characteristics -- Differences in the Manufacturing and Service Sectors -- Service Quality Characteristics -- Measuring Service Quality -- Techniques for Evaluating Service Quality -- 2-3 Model for Service Quality -- 2-4 W. Edwards Deming's Philosophy -- Extended Process -- Deming's 14 Points for Management.