FUZZY EVALUATION OF SERVICE QUALITY IN THE BANKING SECTOR: A DECISION SUPPORT SYSTEM
Year of publication: |
2014
|
---|---|
Authors: | Braendle, Udo ; Sepasi, Sahar ; Rahdari, Amir Hossein |
Published in: |
Fuzzy Economic Review. - International Association for Fuzzy-Set Management and Economy - SIGEF, ISSN 1136-0593. - Vol. XIX.2014, 2, p. 47-79
|
Publisher: |
International Association for Fuzzy-Set Management and Economy - SIGEF |
Subject: | banking | customer satisfaction | decision support systems | SERVQUAL | fuzzy sets | marketing |
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