Gemba walks for service excellence : the step-by-step guide for identifying service delighters
Robert Petruska
| Year of publication: |
2012
|
|---|---|
| Authors: | Petruska, Robert |
| Publisher: |
Boca Raton, Fla. [u.a.] : CRC Press |
| Subject: | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XIV, 85 S. zahlr. Ill. 1 CD-ROM |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Elektronischer Datenträger als Beilage ; Accompanied by computer file |
| Language: | English |
| Notes: | Includes bibliographical references and index |
| ISBN: | 978-1-4398-8674-8 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009582262