Gender differences in consumer evaluations of service quality : self-service kiosks in retail
Year of publication: |
2013
|
---|---|
Authors: | Lee, Hyun-joo ; Fairhurst, Ann ; Cho, Hyeon Jeong |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 33.2013, 2, p. 248-265
|
Subject: | Selbstbedienung | Self-service | Innovationsakzeptanz | Innovation adoption | Ladengeschäft | Retail outlet | Konsumentenverhalten | Consumer behaviour | Geschlechterforschung | Gender studies |
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