THE GLOBE - Mumbai's Models of Service Excellence - In the midst of a crowded, chaotic city, 5,000 loosely organized, semiliterate workers make deliveries with astonishing precision.
Year of publication: |
2012
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Authors: | Thomke, Stefan |
Published in: |
Harvard business review : HBR. - Boston, Mass : Harvard Business School Publ. Corp, ISSN 0017-8012, ZDB-ID 23826. - 2012, p. 121-131
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