Handbook on Business Process Management 2 : Strategic Alignment, Governance, People and Culture

Strategic Alignment -- Delivering Business Strategy Through Process Management -- Management of Process Excellence -- Process Capital as Strategic Success Factor: The Lufthansa Example -- Process Classification Frameworks -- Taxonomy of Business Process Management Approaches -- Process Performance Management -- Business Process Analytics -- Managing Regulatory Compliance in Business Processes -- Prioritizing Process Improvement: An Example from the Australian Financial Services Sector -- Governance -- Business Process Governance -- Business Process Management Governance -- The Process of Business Process Management -- The Service Portfolio of a BPM Center of Excellence -- BPM Center of Excellence: The Case of a Brazilian Company -- Business Process Standardization -- BPO through the BPM Lens: A Case Study -- Toward a Global Process Management System: The ThyssenKrupp Presta Case -- Business Process Maturity in Public Administrations -- People and Culture -- Expertise in Business Process Management -- Business Process Management Curriculum -- Dealing with Human-Driven Processes -- Knowledge Engineering in Business Process Management -- Cultural Change in Process Management -- Managing Creativity-intensive Processes: Learning from Film and Visual Effects Production -- Global Processes and Data: The Culture Journey at Hilti Corporation -- An Organizational Approach to BPM: The Experience of an Australian Transport Provider