Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Hongmin Yan and David Solnet and Tyler G. Okimoto
Year of publication: |
2023
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Authors: | Yan, Hongmin ; Solnet, David ; Okimoto, Tyler G. |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 7, p. 927-943
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Subject: | Customer identification | Ethics | Frontline service employees | Organizational identification | Unethical pro-organizational behavior (UPB) | Arbeitsverhalten | Work behaviour | Ethik | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Unternehmensethik | Business ethics | Verhalten in Organisationen | Organizational behaviour | Persönlichkeitspsychologie | Personality psychology | Mitarbeiterbindung | Employee retention | Unternehmenskultur | Corporate culture |
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Online Resource