High correlation between net promoter score and the development of consumers' willingness to pay (Empirical evidence from European mobile markets)
Year of publication: |
2011
|
---|---|
Authors: | Jeanjean, François |
Institutions: | International Telecommunications Society (ITS) |
Subject: | Net Promoter Score | recommend intention | customer satisfaction | consumer's Willingness to Pay |
Extent: | application/pdf |
---|---|
Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
Classification: | D11 - Consumer Economics: Theory ; D43 - Oligopoly and Other Forms of Market Imperfection ; L13 - Oligopoly and Other Imperfect Markets ; L96 - Telecommunications ; M31 - Marketing |
Source: |
-
Jeanjean, François, (2011)
-
Jeanjean, François, (2011)
-
Jeanjean, François, (2018)
- More ...
-
Incentive to invest in improving the quality in telecommunication industry
Jeanjean, François, (2012)
-
Competition through Technical Progress
Jeanjean, François, (2010)
-
Role of access charges in the migration from copper to FTTH
Jeanjean, François, (2011)
- More ...