High-performance human resource practices, citizenship behaviour and organizational performance: A relational perspective
Underpinned by a relational perspective of the employment relationship, this study examines the role of service-oriented organizational citizenship behavior (OCB) as a mediator between high performance human resource (HPHR) practices and two indicators of organizational performance (productivity and turnover). In addition, two contextual factors – business strategy and labor market conditions – are examined as potential moderators of the service-oriented OCB – organizational performance link. Multi-level analysis of data from the hotel industry in the People’s Republic of China revealed that service-oriented OCB partially mediated the relationship between HPHR practices and both performance indicators. Furthermore, results showed that the service-oriented OCB-turnover relationship was moderated by unemployment rate whereas the service-oriented OCB-productivity relationship by business strategy (service quality of the hotels).
Year of publication: |
2007
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Authors: | Sun, L ; Aryee, S ; Law, K S |
Publisher: |
Academy of Management |
Subject: | Business and Administrative studies |
Saved in:
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