THE HIGH-PERFORMANCE ORGANIZAION - Manage Your Human Sigma - Six Sigma works well in manufacturing contexts. Now there's a comparable methodology for measuring and managing performance in sales and service businesses.
| Year of publication: |
2005
|
|---|---|
| Authors: | Fleming, John H. ; Coffman, Curt ; Harter, James K. |
| Published in: |
Harvard business review : HBR. - Boston, Mass : Harvard Business School Publ. Corp, ISSN 0017-8012, ZDB-ID 23826. - 2005, p. 106-115
|