High-Performance Process Improvement

Online-Ressource (XXVIII, 260p. 63 illus, digital)

Includes bibliographical references and index

Chapter 1: High-Performance Process Improvement Fundamentals; Why is Process Improvement an Enormous Waste of Resources and Opportunities?; Why are the Process Improvement Methods Outdated?; The Critical Questions the Business Books Missed to Ask and Answer: Until Now; The Current and Prospective State of Process Improvement Methods; The Research and Development Work and its Result; The Size of the Improvement Momentum Toyota Loses Every Day and the Momentum Your Company Could Gain Every Day; Designing High-Performance Process Improvement Methods

Defining the Performance Requirements of High-Performance Process Improvement EffortsSummary and Concluding Remarks; Chapter 2: High-Performance Process Improvement Concepts; Key Definitions; Delivery of Value; Delivery of Value from a Holistic Perspective; Delivery of Value from a Key Stakeholder Perspective; Customer Satisfaction; Employee Satisfaction; Owner Satisfaction; The Kernel of High-Performance Process Improvement; The Process and Total Improvement Yield; The Process Improvement Yield Concept; The Total Improvement Yield Concept; Summary and Concluding Remarks

Chapter 3: Design Concepts of the High-Performance Process Improvement ProcessStandardization and Manageability; Optimizing the Interaction of the Process Components; People; Technology; Information; Applying the Concept of Reverse Engineering; The Total Picture; Assuring the Quality of the Experts in Charge of the High-Performance Process Improvement Process; Summary and Concluding Remarks; Chapter 4: Network and Company Analysis and Synthesis; Introduction; The Process Flow; The Data Collection and Analysis Criteria; The Functional Perspective; The Operational Perspective

The Time Space PerspectiveData Collection Criteria Case; Data Collection Concerns; The Synthesis; The T and V Values; Summary and Concluding Remarks; Chapter 5: Process Analysis and Synthesis; Introduction; Overview; The VISTALIZER for Consultants Concept; The VISTALIZER for Process Analysis and Synthesis Framework; Phase 1: Initiation and Modeling; Initiation of the Analysis (Phase 1.1); Modeling of the Focus Process (Phase 1.2); Scope Definition and Data Collection Planning (Phase 1.3); Phase 2: Data Collection and Basic Definitions

Determination of the Process Performance Parameters (Phase 2.1)Time Analysis Parameters; Quality Analysis Parameters; Cost Analysis Parameters; Examples of Chosen Analysis Parameters; Creation of the Impact Field (Phase 2.2); The Supplements of the Impact Field; Examples of Impact Fields; Giving Priority to the Analysis Parameters (Phase 2.3); Calculation of Criterion 1 and the Reliability Index of the Impact Field (Phase 2.4); Planning for the External Analysis (Phase 2.5); Setting the Objectives and Evaluation of the Preliminary Monetary Gains (Phase 2.6)

Phase 3: Sub-process Specific Improvement Plans

10.1007/978-3-642-10784-9 [DOI]

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