High Performance Through Process Excellence : From Strategy to Operations

The Management of Process Excellence (MPE) has become a main enabler of High Performance – delivering innovation and agility. It leads to a functioning Real-Time Enterprise. MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets, such as Process Reference Models, increase productivity. Emergent Processes and Inter-enterprise Collaboration are addressed specifically, as well as the impacts of Globalisation. MPE delivers Process Governance for large organizations as well as for small and medium enterprises. Process excellence is not optional, but a necessity for companies competing in the new global economy. This book is an important contribution to the field and will help managers harness the power of process excellence to drive better performance. Dr. Michael Hammer, Author of Reengineering the Corporation, Boston, USA Kirchmer’s book takes the concept of process excellence into the 21st century. He explains how processes evolve, how process management encourages innovation, and why high growth starts with the foundation of world-class processes. Bill McDermott, President CEO, SAP Americas Asia Pacific Japan, Newtown Square, USAManaging an organizations business processes distinctively well can be a fundamental source of competitive advantage in todays fast growing global economy. Doing so however requires a unique cohesion between strategic vision, operational execution, and information technology sophistication. Dr. Kirchmers wide experience in helping organizations Manage Business Process Excellence is succintly captured in this well thought out book. Thomas Kurian, Senior Vice President, Oracle Corporation, Redwood Shores, USA