High tech v. high touch: A case study of TQM implementation in higher education
| Year of publication: |
1995
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|---|---|
| Authors: | Anderson, Elizabeth |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 5.1995, 2, p. 48
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