High tech versus high touch : the role of human intermediation in information-intensive services
Uday M. Apte
| Year of publication: |
2014
|
|---|---|
| Authors: | Apte, Uday M. |
| Published in: |
Managing consumer services : factory or theater?. - Cham : Springer, ISBN 978-3-319-04288-6. - 2014, p. 33-43
|
| Subject: | Prozessmanagement | Business process management | Finanzdienstleistung | Financial services | Wissensintensives Unternehmen | Knowledge-intensive industry | Privatkundengeschäft | Personal banking |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010478157