Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Year of publication: |
2022
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Authors: | Wang, Xingyu ; Guchait, Priyanko ; Do The Khoa ; Paşamehmetoğlu, Ayşın ; Wen, Xueqi |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 102.2022, p. 1-11
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Subject: | Error management | Organizational citizenship behavior | Self-efficacy | Service recovery performance | Shame | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology | Krankenhaus | Hospital |
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