Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kostas Kaminakis, Kalipso Karantinou, Christos Koritos, Spiros Gounaris
| Year of publication: |
2019
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|---|---|
| Authors: | Kaminakis, Kostas ; Karantinou, Kalipso ; Koritos, Christos ; Gounaris, Spiros |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 72.2019, p. 130-144
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| Subject: | Hospitality | Servicescape | Restaurant | Customer | Employee | Interaction | Multilevel | Krankenhaus | Hospital | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Gastgewerbe | Hospitality industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2018.11.013 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011995787