Hotel guest satisfaction during COVID-19 outbreak : the moderating role of crisis response strategy
Meng Yu, Mingming Cheng, Lin Yang, Zhicheng Yu
| Year of publication: |
2022
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|---|---|
| Authors: | Yu, Meng ; Cheng, Mingming ; Yang, Lin ; Yu, Zhicheng |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 93.2022, p. 1-14
|
| Subject: | COVID-19 | Crisis response strategy | Customer satisfaction | Online reviews | Situational crisis communication theory | Coronavirus | Kundenzufriedenheit | Krisenmanagement | Crisis management | Hotellerie | Hotel industry | Epidemie | Epidemic | Öffentlichkeitsarbeit | Public relations | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2022.104618 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013366130