Hotel services in the digital age : Heterogeneity in guests' contactless technology acceptance
Year of publication: |
2024
|
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Authors: | Qiu, Richard T. R. ; Park, Jinah ; Hao, Fei ; Chon, Kaye |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 33.2024, 1, p. 33-56
|
Subject: | contactless technology | intrinsic acceptance | latent class hybrid ordinal logit model | response style | technology readiness | Innovationsakzeptanz | Innovation adoption | Hotellerie | Hotel industry | Logit-Modell | Logit model | Technischer Fortschritt | Technological change | Konsumentenverhalten | Consumer behaviour | Digitalisierung | Digitization |
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