How achieving the dual goal of customer satisfaction and efficiency in mergers affects a firm's long-term financial performance
Year of publication: |
2014
|
---|---|
Authors: | Swaminathan, Vanitha ; Groening, Christopher ; Mittal, Vikas ; Thomaz, Felipe |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 17.2014, 2, p. 182-194
|
Subject: | merger | dual emphasis | customer satisfaction | efficiency | financial performance | firm performance | Unternehmenserfolg | Firm performance | Kundenzufriedenheit | Customer satisfaction | Fusion | Merger | Effizienz | Efficiency | Rentabilität | Profitability |
-
The success of bank mergers revisited : an assessment based on a matching strategy
Behr, Andreas, (2011)
-
The success of bank mergers revisited : an assessment based on a matching strategy
Behr, Andreas, (2008)
-
The Success of Bank Mergers Revisited : An Assessment Based on a Matching Strategy
Behr, Andreas, (2016)
- More ...
-
Swaminathan, Vanitha, (2014)
-
Swaminathan, Vanitha, (2013)
-
Thomaz, Felipe, (2015)
- More ...