How consumers respond to service failures caused by algorithmic mistakes : the role of algorithmic interpretability
Year of publication: |
2024
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Authors: | Chen, Changdong |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 176.2024, Art.-No. 114610, p. 1-14
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Subject: | Algorithmic interpretability | Algorithmic mistakes | Blame attribution | Consumer responses | Post-hoc explanations | Konsumentenverhalten | Consumer behaviour | Algorithmus | Algorithm | Dienstleistungsqualität | Service quality |
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