How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Lujun Su, Bocong Jia, Yinghua Huang
Year of publication: |
2022
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Authors: | Su, LuJun ; Jia, Bocong ; Huang, Yinghua |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 92.2022, p. 1-15
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Subject: | Negative event | Perceived betrayal | Relationship quality | Tourism boycott | tourism destination | Beziehungsmarketing | Relationship marketing | Tourismus | Tourism | Tourismuswirtschaft | Tourism industry | Tourismusmarketing | Tourism marketing | Konsumentenboykott | Consumer boycott | Destinationsmanagement | Destination management | Dienstleistungsqualität | Service quality | Tourismusregion | Tourism destination | Urlaubsverhalten | Holiday behaviour | Kundenzufriedenheit | Customer satisfaction | Event-Marketing | Event marketing |
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