How do firms benefit from customer complaints?
Year of publication: |
2016
|
---|---|
Authors: | Yılmaz, Çengiz ; Varnali, Kaan ; Kasnakoglu, Berna Tari |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 69.2016, 2, p. 944-955
|
Subject: | Complaint management | Organizational learning | Justice theory | Firm performance | FsQCA | Unternehmenserfolg | Lernende Organisation | Learning organization | Beschwerdemanagement | Beziehungsmarketing | Relationship marketing |
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