How do firms capture value in a full-scene smart service? : effectiveness of value proposition and co-creation capabilities
Year of publication: |
2023
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Authors: | Zhang, Hong ; Wang, Weina ; Gupta, Sumeet |
Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 112.2023, p. 128-144
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Subject: | Full-scene smart service | Business model | Value proposition | Value co-creation | Value capture | Betriebliche Wertschöpfung | Value creation | Geschäftsmodell | Kundenwert | Customer value | Kundenintegration | Customer integration | Service-Dominant Logic | Service-dominant logic |
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