How do mistreated high-status service providers compensate?
Year of publication: |
2021
|
---|---|
Authors: | Mattar, Dorine M. |
Published in: |
Global business and organizational excellence : GBOE. - Hoboken, NJ : Wiley, ISSN 1932-2062, ZDB-ID 2322782-5. - Vol. 41.2021, 1, p. 46-67
|
Subject: | customer mistreatment | customer-oriented organizational citizenship behavior | emotional labor | high-status service providers | surface acting | Arbeitsverhalten | Work behaviour | Emotion | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Digitale Dienste | Web-based service | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service |
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